Frequently asked questions

Account
1.1
To buy at our store, you must have an account - which we must approve. If an account is not created - it is not possible to buy our designs.
We will confirm your account within 1 hour of submitting your request.
If your account is not approved within 1 hour, please be patient, you may be in another time zone. When we're online, we'll approve your account. If the information in the registration is untrue or incomplete - the account will not be approved.
-If you have already purchased in our store, you do not have to create an account - your data is already in the system. Please contact us by email: info@embroiderybytm.store and we will send you an email asking you to activate your account.
1.2
We reserve the right to refuse a create an account, cancel an account, or modify an account. Account closure occurs when false account information is detected or unethical and rude behavior on the part of the customer against the seller.
We are people and we deal with each other with respect.
In no case will we respect insults against nationality, country or culture of other countries.
We reserve the right to refuse to create or close your account if you are a member of illegal design sharing groups on FB or elsewhere on the Internet !

Download designs
2.1
How to download the purchased design :
After payment, your proposal will be sent to your email.
Your first email with purchase details will be sent to your email, and in a few minutes you will receive a second email with designs.
Designs cannot be downloaded by direct download from the website - your account does not serve to download designs. Your account is for purchase only.
If you do not receive a second email 30 minutes of purchase - the email is not in the spam folder or any other folder in the email - please contact us at our email: info@embroiderybytm.store

Login and logout of your account
We log into the account at the bottom of the screen after clicking three lines. We'll also sign out of account at the same location.

Payment
3.1
In our shop you will pay via PayPal and payment by credit card via PayPal.
Payment can be by credit card, bank account or PayPal balance. You do not need a PayPal account to be able to use a credit card for payment. There is an option to pay via credit card when you see the first PayPal login screen. If using a credit card linked to a PayPal account, you will need to set this option in your Pay Pal settings prior to payment.
If you want to pay by credit card through Paypal, you have to have cookies turned on.
Without a proper cookie setting, card payment will not be accepted.
PLEASE note that Paypal eCHECK PAYMENTS are not instant payments! This method of payment requires a clearance period, and download links will not be released until the payment has cleared.
https://www.paypal.com/us/webapps/mpp/preview/how-to-turn-on-cookies
https://blog.online-convert.com/how-to-pay-without-creating-a-paypal-account/

What formats do we create for you?
4.1
We create designs in the following formats:
DST, EXP, HUS, VIP, VP3, JEF, SHV, CSD, XXX, PES, EMB - In the description of each design you can find the formats.
Not all designs can be converted to those formats. We do not create ART format!

How are your designs delivered?
5.1
All of our designs are supplied in a ZIP file - multiformat folders.
How to unzip the ZIP file?
To unzip the ZIP file you need a program - we use WinZIP

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