Help and FAQ

Help

By registering in this store, I declare that I have read the copyright / embroidery by TM - it is available at the bottom of each page.
And I declare that I will not illegally manipulate these designs.

-If you already have an account, this information does not concern you - just log in to your account.

-To buy at our store, you must have an account - which we must approve. If an account is not created - it is not possible to buy our designs.
We will confirm your account within 1 hour of setting up.
If your account is not approved within 1 hour, please be patient, you may be in another time zone. When we're online, we'll approve your account. If the information in the registration is untrue - the account will not be approved.Thank you for your understanding.

-If you have already purchased in our store, you do not have to create an account - your data is already in the system. Please contact us by email: info@embroiderybytm.store and we will send you an email asking you to activate your account.
Also check your spam email. Thank you

We reserve the right to refuse a service or order, create an account, cancel an account, or modify an account. Account closure occurs when false account information is detected or unethical and rude behavior on the part of the customer against the seller.
We are people and we deal with each other with respect.
In no case will we respect insults against nationality, country or culture of other countries.
We reserve the right to refuse to create or close your account if you are a member of illegal design sharing groups on FB or elsewhere on the Internet !

1. How to download the purchased design:

After payment, your proposal will be sent to your email.
Your first email with purchase details will be sent to your email, and in a few minutes you will receive a second email with designs.
Designs cannot be downloaded by direct download from the website - your account does not serve to download designs. Your account is for purchase only.

We do not send designs to CD or USB!

If you do not receive a second email with design- please set your email box according to the Shopify instructions:

Customers who use free mailbox providers that have strict rules surrounding what emails are able to get through to their inboxes. The technical support team suggest for the customers that are seeing this happen consistently, is that they white list mailers for Shopify by adding smtp@shopify.com and mailer@shopify.com to their mailbox whitelist so they don't run into any issues. Because this delivery email gets sent from delivery@shopify.com we can't do anything to accommodate more than we're already setup to, but some mailboxes will simply just refuse emails from us, and short of whitelisting, there isn't much else we're able to offer.

Or contact us by e-mail: info@embroiderybytm.store
Please make sure your order contains the correct email.
If you enter an incorrect email in the order, you will not be sent design to your email.

2. Payment

In our shop you will pay via PayPal and payment by credit card via PayPal.
Payment can be by credit card, bank account or PayPal balance. You do not need a PayPal account to be able to use a credit card for payment. There is an option to pay via credit card when you see the first PayPal login screen. If using a credit card linked to a PayPal account, you will need to set this option in your Pay Pal settings prior to payment.
If you want to pay by credit card through Paypal, you have to have cookies turned on.
Without a proper cookie setting, card payment will not be accepted.

3. PLEASE note that Paypal eCHECK PAYMENTS are not instant payments! This method of payment requires a clearance period, and download links will not be released until the payment has cleared.

https://www.paypal.com/us/webapps/mpp/preview/how-to-turn-on-cookies

https://blog.online-convert.com/how-to-pay-without-creating-a-paypal-account/

4. What formats do we create for you?

We create designs in the following formats:

DST, EXP, HUS, VIP, VP3, JEF, SHV, CSD, XXX, PES, EMB-In the description of each design you can find the formats.

Not all designs can be converted to those formats. We do not create ART format!

5. Can I resize the design?

I do not recommend in any way! The size of the design can only be changed by the designer.

If you change the size of the design, it is possible that the design will no longer be of its quality.

If you need a size other than the description, you must contact us before purchasing.

6. Where can I write my question?

Here : email – info@embroiderybytm.store

7. How are your designs delivered?

All of our designs are supplied in a ZIP file.

8.How to unzip the ZIP file?

1. Save the .zip file to the desktop. If your compressed file was downloaded from a website, it may be saved in the Downloads folder in your Documents or user directory.

2. Launch WinZip from your start menu or Desktop shortcut. Open the compressed file by clicking File > Open. If your system has the compressed file extension associated with WinZip program, just double-click on the file.

3. Select all the files and folders inside the compressed file. Or multi-select only the files or folders you want to open by holding the CTRL key and left-clicking on them.

4. Click 1-click Unzip and choose Unzip to PC

5. Choose the destination folder to place the extracting files and click "Unzip" button.

6.Find your extracted files in the destination folder.

7. Coupon code: 

Coupon coupons cannot be applied to these collections:

https://embroiderybytm.store/collections/whats-new-this-month

https://embroiderybytm.store/collections/special-sale

https://embroiderybytm.store/collections/gift-card

... exceptions have only newsletter subscribers or if there is a special coupon code that is also valid for new designs.

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