Other conditions Embroidery By TM and FAQ

1 ) Account creation and approval
1.1 By registering in this store, I acknowledge that I have read the copyright / embroidery by TM available at the bottom of each page.

I acknowledge I will not illegally manipulate purchased designs.


1.2 When registering, it is necessary to fill in all fields in the form truthfully, including full mailing address. We do not accept PO box addresses.

You must have an account to buy at our store, which we must approve. It is not possible to buy our designs without approved account.

If your account gets approved, you will receive an email with information about the approved account no later than 10 hours after registration (this email can also sometimes be appear in your spam folder - please check!).
If the information in the registration is untrue - the account will not be approved. As a website owner and copyright owner, I reserve the right not to approve an account without giving a reason.

1.3 I can answer your emails or questions from 9:00 AM to 6:00 AM CET (Los Angeles time zone 12:00  AM - 9:00 AM). I do it as soon as possible.

I can approve your account or respond emails during these hours only because I live in a different time zone.
Thank you for your understanding.

 1.4  If you have already purchased in our store, you do not have to create an account - your data is already in the system. If you're having trouble signing in to your account - you've requested a password reset, but your password reset email isn't coming to your email - you'll need to contact us by email: info@embroiderybytm.store
Also check your spam email. 

1.5 I reserve the right to refuse a service or order, create an account, cancel an account, or modify an account. Account closure occurs when false account information is detected or unethical and rude behavior on the part of the customer against the seller or without giving any reasons.
We are people and we conduct any contact with respect.

1.6 Silent account :  If the account is not used for more than 6 months, the account goes into silent mode - this means that it is a "silent" account and it is necessary to reactivate it. In this case, you must contact me on our email so that I can send an activation email to your email for a account activation.
In this email, click on "account activation" and follow the instructions on the website: enter the password and email and the account is reactivated.

I will not tolerate any disrespect due to nationality, country or culture of other countries.

We reserve the right to refuse to create or close your account if you are a member of any illegal designs sharing group on FB or anywhere else on the Internet or if we find that you have illegally obtained our designs by downloading them to a website other than our website.

2. How to download the purchased design:
2.1
What happens after the purchase - payment:
You can download designs directly on the checkout page or from the email you receive to the email address listed in the order.
email No.1: Purchase confirmation
email no. 2: Invoice for your order
email no. 3: Download links
Designs cannot be downloaded from your account (only the first download can take place on the checkout page) - your account is not used to download designs. Your account is for purchase only.
The email you receive after the purchase must be saved in one of the folders of your email for later download!

 2.2 If you do not receive an email with links- please set your email box according to the Shopify instructions:
"Customers who use free mailbox providers that have strict rules surrounding what emails are able to get through to their inboxes. The technical support team suggest for the customers that are seeing this happen consistently, is that they white list mailers for Shopify by adding smtp@shopify.com and mailer@shopify.com to their mailbox whitelist so they don't run into any issues. Because this delivery email gets sent from delivery@shopify.com we can't do anything to accommodate more than we're already setup to, but some mailboxes will simply just refuse emails from us, and short of whitelisting, there isn't much else we're able to offer."
Or contact me at my email: info@embroiderybytm.store
Please make sure your order contains the correct email.

The orders with be sent to the approved account email address only!


2.3 I do not send designs on CDs or USBs!

3. What formats do the zip file contain?
3.1 We create the following formats:

DST, EXP, HUS, VIP, VP3, JEF, SHV, CSD, XXX, PES, EMB. You can find the available formats in the description of each design .
Not all designs can be converted to those formats - therefore, read carefully the description of the design you want to purchase. We do not create ART format!


4. Payment
4.1 Payments can be made via PayPal by credit card, bank account or PayPal balance. You do not need a PayPal account to be able to use a credit card for payment. There is an option to pay via credit card when you see the first PayPal login screen. If using a credit card linked to a PayPal account, you will need to set this option in your Pay Pal settings prior to payment.
If you want to pay by credit card through Paypal, you have to have cookies turned on.
Without a proper cookie setting, card payment will not be accepted. PLEASE note that Paypal eCHECK PAYMENTS are not instant payments! This method of payment requires a clearance period, and download links will not be released until the payment has cleared.
https://www.paypal.com/us/webapps/mpp/preview/how-to-turn-on-cookies
How to pay without creating a PayPal account | Online file conversion blog

5. Can I resize the design?
5.1 Not recommended! The size of the design can only be changed by the designer.
Size modification can jeopardize quality of the design!

Please contact me before purchasing in case you need a size other than the size in the description.


6. Where can I get my questions answered?
6.1 By email – info@embroiderybytm.store or contact form on the website (found at the bottom of the page)

7. How are purchased designs delivered?
7.1 All of purchased designs are supplied in a ZIP file, ZIP files contain formats listed in the description of the designs, color charts as well as assembly instructions (if needed) and license.

8.How to unzip the ZIP file?
8.1 To extract ZIP files, use the appropriate program to extract ZIP files.

9. Coupon codes
9.1 Any vailable coupon codes are always in the newsletter including the terms of the coupon codes.

10. Newsletter
10.1 The first time you create an account, you can sign up for the newsletter.

10.2 If you already have an account and want to subscribe to the newsletter, contact me at my email: info@embroiderybytm.store

 

11. Contact :
email 1: info@embroiderybytm.store
email 2: embroiderybytmstore@gmail.com

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